Privacy Policy

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Our Commitment to You

                 As Muslims, we believe in amanah (trust). Islamic Asistan is built on the principle that your personal information is a sacred trust. We handle it accordingly — with care, transparency, and Islamic ethics.
            

This Privacy Policy describes how HKSolutions ("we", "us", "our") collects, uses, and protects your information when you use Islamic Asistan ("the Platform"). We are committed to protecting your privacy and being transparent about our practices.

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Information We Collect

We collect only the minimum information necessary to provide you with an excellent experience:

Account Information: Email address, username, and password (encrypted) when you register
Profile Information: Optional display name, profile picture, and bio you choose to provide
Usage Data: Videos watched, search queries, likes, bookmarks — used only to improve your experience
Device Information: Browser type and general device info for technical compatibility
Communications: Messages you send to our support team

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How We Use Your Information

To provide, maintain, and improve the Islamic Asistan platform
To personalize your content recommendations based on your interests
To authenticate your account and keep it secure
To respond to your support requests and communications
To send important platform updates (not marketing spam)
To detect and prevent fraud or abuse

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What We Never Do

We make these promises and keep them. No exceptions.

We NEVER sell your personal data to third parties
We NEVER share your data with advertisers
We NEVER use your data for political profiling
We NEVER use intrusive tracking technologies
We NEVER send unsolicited marketing emails
We NEVER allow haram content on the platform

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Data Security

We implement industry-standard security measures to protect your information:

All passwords are hashed using bcrypt — we never store plain-text passwords
All data transmission is encrypted using HTTPS/TLS
JWT tokens for secure authentication with expiration
Regular security audits and updates
Isolated database infrastructure per service

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Data Storage & Location

Your data is stored on secure servers located in the European Union, subject to GDPR protections. We use Hetzner's infrastructure, which complies with European data protection standards.

We retain your account data for as long as your account is active. Upon account deletion, your personal information is permanently deleted within 30 days.

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Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of all data we hold about you
Correction: Update or correct any inaccurate information
Deletion: Request permanent deletion of your account and data
Portability: Export your data in a machine-readable format
Objection: Object to specific uses of your data

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Cookies

We use only essential cookies necessary for the platform to function properly:

Authentication cookies: To keep you logged in securely
Preference cookies: To remember your language and settings

We do not use advertising cookies, tracking pixels, or third-party analytics that compromise your privacy.

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Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the platform or by email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically. The "Last updated" date at the top reflects when the most recent changes were made.